Privacy Policy
Techiqz IT Consultancy Ltd.(“TECHIQZ”, “we”, “our” or “us”) are committed to protecting and respecting your privacy.
- The website/portal features and services provided to you when you visit our websites, portals or our payment panels our clients may use on their websites.
- When you apply to use and/or use our products and services.
- Your use of software including mobile and desktop applications provided by TECHIQZ; and
- Email, other electronic messages including SMS, telephone, web chat, website/portal and other communications between you and TECHIQZ.
INTRODUCTION
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| This Privacy Policy is part of our Terms of Service and explains our practices and the choices you can make about the way your personal data is collected and used in connection with the Services. By using our Services, you agree to the terms of this Privacy Policy and to our collection, processing and sharing of personal data for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not access or otherwise use our Services. |
INFORMATION WE MAY COLLECT FROM YOU
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| We receive, collect and use the information listed below as it is necessary for the adequate performance of the contract between you and us, to provide you the Services, to support our legitimate interests in better understanding, securing and improving our Services and overall performance, and to allow us to comply with our legal and contractual obligations. |
| We receive and collect personal information from you when you provide us your name and e-mail address during signup, when you contact us or when you make a purchase and provide your billing information. When we communicate using email or other communications medium like phone. |
| We receive and collect personal information from your browser or mobile device about your use of the Services. We use “cookies”, technical identifiers and other tracking technologies in order to provide and enhance our Services. We also collect limited data regarding your location and device or the service you are using, such as your mobile device id or browser preferences. |
| We receive and collect personal information from other sources, such as, business partners, financial institutions, merchants, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and fraud prevention agencies. |
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- Name including first name and family name, date of birth, email address, billing address, username, password, address, nationality and country of residence.
- Any other information that you or your customer provide.
Applications: If you download or use mobile or desk top applications provided by us, we may receive information about your location and your device or the service you are using (including where a payment transaction takes place). Our mobile and desktop apps may collect such information from your mobile device or your computer at any time while you download or use our apps. Where required, we will always seek to notify you if it is our intent to collect real-time location information and, also where required, obtain your consent unless otherwise permitted by law. We may use such information for regulatory purposes, our own due diligence checks, to better understand transaction patterns and to optimize your experience.
Email and Other Communications: We may receive information about you and your use of our Services when we communicate with each other, including when you open email, messages from us and from the use of electronic identifiers (sometimes known as ‘device fingerprints’), for example, Internet Protocol addresses or telephone numbers.
Information from Other Sources: We may share or receive information about you with or from other sources and add it to our account information, including when you use any of the other websites we operate or other services we provide. We are also working closely with third parties (including, for example, business partners, financial institutions, merchants, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and fraud prevention agencies) and may receive information about you from them or provide such information to them.
USES MADE OF THE INFORMATION
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| We use your personal information to provide and improve our Services, to send you marketing or advertisement communications, to contact you in connection with the Services, to identify and authenticate your access to the Services, to send you updates and news regarding the Services and our products, to respond to a “Contact Us” request, to send you service and administrative e-mails and messages, and to inform you about changes or important Services related notices. |
- To provide our Services to you and your business including fulfilling our obligations to you or to financial or other institutions in connection with the Services we provide to you (and / or your business).
- To improve and develop our business, including without limitation to optimize our websites/portals, products and services.
- To provide you with the information, products and services you have requested or we think may be of interest to you.
- To manage and enforce our rights, terms of use or any other contracts with you (and/or your business) for the provision of our Services.
- To identify and authenticate your access to non-public parts of our Services.
- To send you service and administrative e-mails and messages, including to inform you about important changes or developments in our Services, to provide you with important Services related notices, such as security notices, to notify about your transaction and to respond to a “Contact Us” or administrative request (for example, to change your password). These e-mails and messages are considered an integral part of the Service and you may not opt-out of them.
- To send you information we believe you would find interesting including marketing and promotional materials; by post, email, telephone, SMS text or other means, including electronic means. You can object to marketing at any time, as explained below.
- To identify and monitor for fraud, we and other organizations may access and use information recorded by fraud-prevention agencies.
- To assist in the course of any investigation by us, other financial organizations or other third parties into any suspected criminal activity.
- To obtain your views on our goods, services and our website/s.
- To develop and test products and services.
- To comply with local and national laws, including card scheme rules and requests from law enforcement and regulatory authorities; and.
- In respect of marketing, market research and similar activities, we may use your personal data for such purposes whether or not you are accepted as or continue to receive Services. If you no longer wish to receive marketing or promotional information from us, please let us know via the Contact Us section.
DISCLOSURE OF YOUR INFORMATION
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| We transfer your personal information or share it with our subsidiaries or affiliated companies for the purpose of storing or processing such data on our behalf, with credit and financial institution alternative payment schemes and any other financial institutions who may process payments, with third-party service providers who complement and assist us with our business operations and to facilitate our Service (like billing, support, payment processing, fraud prevention agencies or other services), with our business partners and affiliates so they can contact you in order to offer or promote our Service, and with whoever you specifically ask us to share it with. |
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or any services that we provide to you.
- Credit and Financial Institutions (where allowed under any Terms of Use or other contract): including the credit institution where you (or your business) maintains its bank account and the card schemes governing the issue and use of credit, debit, charge, purchase or other payment cards, alternative payment schemes and any other financial institutions who may process payments and who are not operating under TECHIQZ’s control nor for whom whose actions or omissions techiqz has liability.
- Service providers and partners some of which are situated outside of the EEA, but only to assist us with our business operations and to provide our Services to you and other users. Such service providers include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, DDoS prevention services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement data optimization and marketing services, content providers, e-mail, voicemails, support and customer relation management systems (CRM), and our legal and financial advisors. This means that your data may be transferred to other countries. We will typically engage only with such third-party service providers and partners that post a privacy policy governing their processing of personal data.
- Where we are required or permitted to do so by law: we may be required by law to pass information about you to regulatory authorities and law enforcement bodies worldwide, or we may otherwise determine that it is appropriate or necessary to do so. Such disclosures may also include requests from governmental or public authorities, or with commercial organizations with whom you may have had dealings and whom are seeking to mitigate fraud risk, or for the purposes of litigation or legal process, national security or where we deem it in the national or public interest or otherwise lawful to do so.
- Business transfers: techiqz may buy or sell business units or affiliates. In such circumstances, we may transfer customer information as a business asset. Without limiting the foregoing, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners; and.
- With your permission:, Your information may also be used for other purposes for which you give your specific permission, or when required by law or where permitted under the terms of the relevant data protection legislation. Except where permitted as stated, TECHIQZ does not sell, rent, share or otherwise disclose personal data about its customers to third parties for commercial purposes.
WHERE WE STORE YOUR PERSONAL DATA
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| The data that you provide us is sent via a secure link (HTTPS) and sensitive data stored is encrypted using standard encryption technology in computer servers with limited access and in controlled facilities. We follow generally accepted industry standards to protect personal data, however no method of transmission over the Internet or method of electronic storage is 100% secure. |
YOUR RIGHTS
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| You can exercise your rights at any time by contacting our support team at support@techiqz.com or our Data Protection Officer at legal@techiqz.com. We also offer you the following mechanism to exercise your rights. |
LEGAL BASIS FOR PROCESSING
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| TECHIQZ will only process your personal data where we have lawful authority to do so. In general, TECHIQZ will either process: |
- On the basis of your consent, including where consent is requested ‘as a condition of business’ (for example, where it is necessary to carry out a credit search prior to opening an account).
- Where necessary for the performance of any contract we have with you.
- Where TECHIQZ has a legitimate interest to process data, subject to such processing not overriding your own rights and freedoms in objecting to such processing.
- Where required by law or similar rule (for example, money laundering or other anti-financial crime checks).